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How We Handle Your Personal Information

At biglotre login, we collect only the data we need to run your account, process deposits via DANA, OVO, GoPay, and QRIS, and keep your session secure.

Data collected at account opening onlyDANA, OVO, GoPay & QRIS payment data encryptedNo data sold to third partiesRetention period clearly statedAccount deletion requests processed within 30 days
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biglotre login How We Handle Your Personal Information
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about how your data is stored, want to correct inaccurate information, or need to submit a deletion request, our privacy support team is available seven days a week from 08:00 to 23:00 WIB. We aim to acknowledge every privacy inquiry within 24 hours and resolve it fully within seven business days. Choose the channel that suits you below.

Team online

Live Chat

Reach the privacy desk through our in-platform live chat. Available daily 08:00–23:00 WIB. Agents are trained specifically on data-rights requests and will open a case reference for you immediately.

Email Support

Send your privacy request to our dedicated address. Include your registered account email and the specific data action you need — access, correction, or deletion. We respond within 24 hours on business days.

In-Account Request Form

Log in, navigate to Account Settings, then select Privacy & Data. Submit your request directly from there. The form pre-fills your account ID so our team can locate your records without extra verification steps.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Our approach to data protection covers the full lifecycle of your information — from the moment you enter your email at account creation through to the day you request deletion.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. This applies to account login, payment method selection, and any form submission you make on the platform.

Cookie Controls

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand page performance. You can manage or withdraw consent for optional cookies at any time through our cookie preference panel.

Account Security Layers

We require email verification at account opening and flag logins from unrecognised devices. If an unfamiliar IP address attempts to access your account, we send an immediate alert to your registered email address.

Data Retention Schedule

Account profile data is held for the life of your account plus 12 months after closure. Financial transaction records linked to DANA, OVO, GoPay, or QRIS payments are retained for five years for audit compliance, then securely deleted.

Third-Party Sharing Policy

We share data only with payment processors required to complete your transaction and with fraud-detection services. We do not sell your personal information to advertisers or unrelated third parties under any circumstances.

Your Right to Access and Correct

You can request a full export of the data we hold about you at any point. Corrections to inaccurate information — such as a wrong phone number linked to your OVO wallet — are processed within seven business days of your request.

Frequently Asked Privacy Questions

Below are the questions we receive most often about data collection, storage, and your rights as an account holder at biglotre login. If your question is not covered here, reach the privacy team via live chat between 08:00 and 23:00 WIB any day of the week.

We collect your name, email address, phone number, and date of birth at registration. After your first deposit we also log which payment method you used — DANA, OVO, GoPay, or QRIS — along with the transaction reference number for your records.

No. When you pay via DANA or OVO, the authentication happens inside those providers' own secure environments. We receive only a transaction confirmation token — never your wallet PIN, password, or full account number.

Your profile data is retained for 12 months after account closure. Financial records tied to DANA, OVO, GoPay, or QRIS transactions are kept for five years to meet financial audit obligations, then permanently deleted from our systems.

Yes. Log in, go to Account Settings, and select Privacy & Data to submit an access request. Alternatively, email our privacy team. We will send a full data export to your registered email within seven business days of receiving the request.

Access is restricted to teams that operationally need it: account verification, fraud review, and payment reconciliation staff. All internal access is logged, and we review those logs quarterly to detect any unauthorised viewing of account data.

We use strictly necessary cookies to keep your session running and optional analytics cookies to improve page load times. You can disable optional cookies at any time through the cookie preference panel accessible from the footer of every page.

Submit a deletion request through Account Settings under Privacy & Data, or contact live chat available 08:00–23:00 WIB. We process deletion within 30 days, retaining only the financial records required by audit law, which depends on local law.

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